Our Commitment to Privacy
IDCXS is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in compliance with applicable data protection laws.
1. Information We Collect
1.1 Personal Information
We collect personal information necessary to provide our services and comply with regulatory requirements:
- Identity verification information (name, date of birth, address)
- Government-issued identification documents
- Contact information (email address, phone number)
- Financial information for compliance and verification
- Transaction history and trading activity
1.2 Technical Information
We automatically collect technical information when you use our platform:
- IP addresses and device information
- Browser type and operating system
- Usage patterns and platform interactions
- Security logs and access records
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing and maintaining our platform services
- Verifying your identity and compliance with KYC requirements
- Processing transactions and maintaining account security
- Complying with legal and regulatory obligations
- Detecting and preventing fraud and unauthorized activities
- Improving our services and user experience
- Communicating with you about your account and our services
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract Performance: To provide our services and fulfill our contractual obligations
- Legal Compliance: To comply with AML, KYC, and other regulatory requirements
- Legitimate Interests: For security, fraud prevention, and service improvement
- Consent: Where you have provided explicit consent for specific processing
4. Information Sharing and Disclosure
4.1 Limited Sharing
We may share your information in the following circumstances:
- With regulatory authorities as required by law
- With law enforcement in response to valid legal requests
- With trusted service providers who assist in our operations
- In connection with business transfers or corporate transactions
4.2 Third-Party Service Providers
We work with carefully selected third-party providers for identity verification, security services, and technical infrastructure. These providers are bound by strict confidentiality and data protection agreements.
5. Data Security
We implement comprehensive security measures to protect your personal data:
- End-to-end encryption for data in transit and at rest
- Multi-layered security architecture with access controls
- Regular security audits and penetration testing
- Employee training on data protection and security
- Incident response procedures for data breaches
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Generally, we retain data for:
- Account information: For the duration of your account plus applicable retention periods
- Transaction records: As required by financial regulations (typically 5-7 years)
- Identity verification: As required by AML/KYC regulations
- Technical logs: For security and operational purposes (typically 12-24 months)
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request access to your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal requirements)
- Portability: Request transfer of your data to another provider
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to certain types of processing
8. International Data Transfers
We may transfer your personal data to countries outside your jurisdiction for processing and storage. When we do so, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings. Essential cookies necessary for platform functionality cannot be disabled.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through our platform or by email.
11. Contact Information
For questions about this Privacy Policy or to exercise your data protection rights, please contact:
Data Protection Officer
IDCXS Crypto Group Ltd
For urgent matters, please use our official contact channels